Businessagility.works® is the minimum viable framework for maximising customer value quickly, consistently and sustainably.
The framework is comprised of 4 Dimensions, that aligns the three operating domains of an agile business.
Business Agility = Customer Agility + Team Agility + Leadership Agility
Customer Agility – The ability of the Customer to move, think and react quickly. This ability will be constrained by one, or more factors including time, cost, access, capability and many others. The need or want to remove or lessen these constraints defines the value the customer expects to receive from our Products, or Services.
Team Agility – The ability of an Agile Team to anticipate, adapt and act upon the evolving needs and wants of the Customer (internal or external). This is enabled through direct and long-term Customer relationships and enhanced through physical, or digital Products and Services.
Leadership Agility – The ability of Business Leaders to enable Agile Team’s to realise the Customers’ value expectations through co-creation, empowerment and a commitment to reduce organisational complexity. Business Leaders strive to provide a seamless integration of standards where centralised control must be retained for economies of scale, governance, risk and compliance.
This framework builds upon decades of lean, agile and high-velocity practices that were originally developed in manufacturing, and later adapted into the corporate environment by the IT software development community.
Our approach extends these practices beyond IT, to create a high-level, end-to-end framework for the creation, management and improvement of agile Products and Services.
Why use a high-level framework?
Organisation’s that struggle with low agility, typically suffer from high organisational complexity. This manifests through many different forms including:
- Extensive centralised governance
- Complex process frameworks
- Segregation of specialism into functional siloes, and
- Low-cost technologies that do not integrate, or scale well
This complexity symbolises the traditional cost-focussed business tactics that are required to survive in mature, or over-saturated markets. Organisations that dominate these markets, must have an ability to scale significantly at a lower cost than competitors.
Unfortunately, when these organisations attempt to create new products, or rapidly innovate upon existing ones, they quickly and consistently find that these tactics slow everything down – to the point that they are not able to compete. Especially against start-ups, or smaller organisations with less complexity.
To address this problem, businessagility.works® has purposely been designed as a high-level (low complexity) framework that combines:
- 1 Goal,
- 3 Enabling Roles
- 7 Rules and
- 7 Agile Value Streams
To balance an organisation’s need to deliver new Products/Services and faster innovation, with the implicit expectations of consistency and sustainability.
The Triple Infinity Diagram
The agile value streams are visualised as two overlapping infinity diagrams. This represents the two amplifying relationships in an organisation:
- Agile Teams enable Agile Customers (and vice versa)
- Agile Leaders enable Agile Teams (and vice versa)
When each pair of stakeholders in an agile relationship work together; agility increases, and their Shared Vision and Goal will be enabled. If one, or both do not work together agility decreases, and the Shared Vision and Goal will not be enabled.
More information on each Agile Value Stream can be found by clicking the appropriately coloured Rule button on the Home Page.