The Business Agility Certification Scheme supports the learning requirements of individuals and organizations who want to understand, adopt and adapt good practices for increasing business agility.
Certification Scheme Structure
The Business Agility Certification Scheme is currently built on the following levels of capability and knowledge:
- Business Agility Foundations
- Business Agility for Customers
- Business Agility for Teams
- Business Agility for Leaders
- Business Agility for Coaches
Business Agility Foundations
Ensuring a consistent mindset, goal and approach to business agility
Overview
Businessagility.works® is the minimum viable framework for maximising customer-value quickly, consistently and sustainably. The framework aligns the three operating domains of an Agile Business to provide a Product/Service-specific operating model, that is:
- purpose-built,
- easy to learn, and
- easy to implement.
Business Agility = Customer Agility + Team Agility + Leadership Agility
Agenda and Learning Objectives
At the end of the workshop, the participants will be able to:
Day 1
- Recall the history, value and challenges of business agility
- Describe the key components of the businessagility.works® framework
Day 2
- Understand how to define The Goal
- Understand how to assign The Enablers
- Understand The Rules and the Agile Value Streams
- Plan the framework implementation
Target Audience
- The target audience includes customers, professionals and leaders that are required to adopt and adapt agile Product/Service operating models for a sustainable competitive advantage.
- This includes:
- Agile Customers – real customers, or their representatives
- Agile Teams – who deliver value to Agile Customers, and
- Agile Leaders – who represent the default decision-making authorities
Key Benefits
↑ % of stakeholders that understand how they enable Business Agility
↓ In organisation resistance to make the necessary changes to shift from a traditional to agile operating models
Entry Requirements / Prerequisites
Whilst there are no formal pre-requisites, this workshop will benefit those with at least one year of full-time working experience.
Duration
- Classroom / Online Interactive = 2 Days (14 contact hours)
- Online Pre-recorded = 1 Day (7 hours)
Business Agility for Customers
Enabling Rules and Practices for Agile Customers
Overview
Customer Agility is the ability of the Customer to move, think and react quickly. This ability will be constrained by one, or more factors including time, cost, access, capability and many others. The need or want to remove or lessen these constraints defines the value the customer expects to receive from a product, or service.
Agenda and Learning Objectives
At the end of the workshop, the participants will be able to:
Day 1
- Define long-term needs, wants and desires which will be formalised in the Product/Service Vision
- Define short-term, value-based priorities which are formalised in a Product/Service Backlog
- Refine Backlog requirements, priorities and measure value realised
Day 2
- Reduce waste by identifying which Product/Service features are no longer adding value
- Assist with the planning, execution and data collection of customer-value experiments
- Develop competencies to increase the value of the Product/Service
- Explore new ways to evolve the Product/Service to maximise long-term value
Target Audience
Real Customers and/or Customer Representatives including: Product Manager, Product Owner, Service Owner, Value Owner, Business Development, Customer Journey Manager etc
Key Benefits
↑ In overall customer-centricity
↑ Ability to define and measure customer needs, priorities, and value realisation
Entry Requirements / Prerequisites
- This workshop is designed for real customers and/or customer representatives including: Product Manager, Product Owner, Service Owner, Value Owner, Business Development, Customer Journey Manager etc
- Successfully completed Business Agility Foundations
Duration
2 Days (14 contact hours)
Business Agility for Teams
Enabling Rules and Practices for Agile Teams
Overview
Team Agility is the ability of an Agile Team to anticipate, adapt and act upon the evolving needs and wants of the Customer (internal or external). This is enabled through direct and long-term Customer relationships and enhanced through physical, or digital products and services.
Agenda and Learning Objectives
At the end of the workshop, the participants will be able to:
Day 1
- Formalise the Customer’s long-term needs, wants and desires in an achievable Product/Service Vision and define The Goal
- Formalise the Customer’s short-term, value-based priorities in an actionable Product/Service Backlog
- Deliver value quickly, consistently and sustainably and ensure value is realised
Day 2
- Minimise Product/Service waste to increase overall value potential
- Plan, execute and analyse collected data from customer-value experiments
- Develop competencies to ensure Backlog tasks can be completed on time
- Conduct frequent retrospectives to enhance the realisation of the Product/Service Vision
Target Audience
- Professionals who directly add value to an internally, or externally facing product, or service across its lifecycle e.g.
- Internal services typically include those from HR, Marketing, Finance, Legal, Procurement and IT.
- External products and services delivered to external customers.
Key Benefits
↑ Ability to measure and optimise team cycle time and throughput
↓ In non-value adding activities
Entry Requirements / Prerequisites
- This workshop is designed for professionals who are, or are intending to work within an agile product or service team.
- Successfully completed Business Agility Foundations
Duration
2 Days (14 contact hours)
Business Agility for Leaders
Enabling Rules and Practices for Agile Leaders
Overview
Leadership Agility is the ability to enable Agile Team’s to realise the Customers’ value expectations through co-creation, empowerment and a commitment to reduce organisational complexity. Agile Leaders strive to provide a seamless integration of standards where centralised control must be retained for economies of scale, governance, risk and compliance.
Agenda and Learning Objectives
At the end of the workshop, the participants will be able to:
Day 1
- Formalise the alignment of the Product/Service Vision with the Organisation Vision
- Assess and grant the right level of authority to enable the Agile Teams to complete their Backlog tasks
- Aggregate and minimise Agile Team impediments across dependent teams
- Reduce organisation waste by revising or retiring shared-services that are no longer adding value
Day 2
- Use shared data and insights to make transparent investment decisions
- Ensure organisation resilience through core-competency analysis and support
- Commit the necessary time and resources for organisation-wide ideation and innovation
Target Audience
C-1, Senior Managers, Middle Management and, any other default decision-making authorities within an organisation.
Key Benefits
↑ Ability to measure and optimise organisation lead-time and throughput
↓ In centralised governance complexity and cost
Entry Requirements / Prerequisites
- This workshop is designed for Business Leaders who are responsible for driving agility across the organisation
- Successfully completed Business Agility Foundations
Duration
2 Days (14 contact hours)
Business Agility for Coaches
Guiding an Organisation through their Agile Transformation
Overview
This course is intended for coaches who will guide organisations through their implementation and enhancement of the businessagility.works framework.
Objectives
At the end of the workshop, the participants will be able to:
- Mentor across the three domains of Business Agility (Customer, Team, Leader)
- Coach teams and individuals towards achieving their Product/Service/Personal goals
- Create a plan for implementing a Business Agility Centre of Excellence (COE)
Target Audience
Coaches, Consultants, Advisors, Mentors
Key Benefits
↑ Products/Services achieving The Goal
↓ Organisation resistance to transform towards Business Agility
Entry Requirements / Prerequisites
Participants must hold valid certifications in the three domains of Business Agility: Customer Agility, Team Agility and Leadership Agility
Duration
2 Days (14 contact hours)